Explore the World With Confidence
At Renaissance Aruba Resort & Casino, we know that travel is an opportunity to pursue your curiosity with confidence and ease.
We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.
As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.
Here is what you can expect when you're with us.
ON-PROPERTY COVID-19 ANTIGEN TESTS
MARRIOTT INTERNATIONAL’S COMMITMENT TO CLEAN
For more information on Marriott’s Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL
SOCIAL DISTANCING MEASURES & CONTACTLESS EXPERIENCE
Signage throughout the hotel reminding guests to maintain social distancing, occupancy limits and restaurant seating reduced capacity in compliance with local and state mandates, special partitions installed in at front desk and at food and beverage service lines.
Guests now have the ability to check-in through the Marriott Bonvoy™ App in advance of their arrival, allowing them to bypass the front desk and go directly to their room. A special kit, including a personal antibacterial hand towel and in-room hand sanitizer, awaits guests upon arrival.
Mobile service requests and room service delivered right to your door via the Marriott Bonvoy™ mobile app.
Please note that valet service is currently unavailable for parking.
We are asking that all guests wear a face mask inside and outside unless they are sitting or swimming. Face masks are also mandatory on the boat ride to and from Renaissance Island. All staff are required to wear gloves and face masks when interacting with guests.
Renaissance Aruba has implemented safe physical distance measures throughout all restaurants, bars, boats, shuttles and beaches, and replaced handshakes with a nod and a smile. Elevator trips have been restricted to one person (or party) per trip and are being monitored by an elevator host placed at the entrance of the lobby elevator bank. Shuttle service between the Renaissance Marina Hotel and Renaissance Ocean Suites has also been limited to one person or party per trip. Plexiglass screens have been placed at the front desk, host stations, bars and casinos.
We look forward to welcoming you back to our pristine paradise. If you have any questions regarding these updated policies, or if you would like more information about what our resort is doing to ensure your safety, please contact us below.
PROPERTY AMENITIES & SERVICES
We are asking that all guests wear a face mask inside and outside unless they are sitting or swimming. Face masks are also mandatory on the boat ride to and from Renaissance Island. Face masks are also required when taking the golf cart.
Renaissance Aruba has implemented safe physical distance measures throughout all restaurants, bars, boats, shuttles and beaches, and replaced handshakes with a nod and a smile. Elevator trips have been restricted to one person (or party) per trip and are being monitored by an elevator host placed at the entrance of the lobby elevator bank.
Shuttle service between the Renaissance Marina Hotel and Renaissance Ocean Suites has also been limited to one person or party per trip.
FOOD & BEVERAGE OFFERINGS
The resort has reduced overall capacity at restaurants and bars using a reconfigured layout of all tables, chairs and barstools. This greatly increases the physical distance between parties. Guests can now enjoy all of Renaissance Aruba's dining establishments safely and with the ability to focus on the food, cocktails, and the company of private groups. At this time, no buffets are being offered and all restaurants are featuring á la carte service.
- Aquarius: 7am – 1am / 5:30pm – 11pm
- L.G. Smith’s Steak & Chop House: 6pm – 11pm
- Fresco: 7am – 11:30am / 5:30pm – 10:30pm
- Solé: 10am – 11pm
- BLUE: 10am -11pm
- Papagayo Bar & Grill Bar: 9am – 6pm. Restaurant: 8am – 5pm
- Mangrove Fish Shack: 11:30am – 3:30pm
- Room Service: 6am – 11pm
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
- Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
- Mobile Key: Forgo the front desk altogether and go straight to your guest room
- Mobile Dining: Order your private, in-room dining through the app.
- Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
- Breakfast: Available
- Welcome Gift: Available
- Late Check-Out: Available
- Mobile Check-In/Check-Out: Available
- Mobile Key: Available
- Mobile Dining: Available
- Mobile Guest Requests: Available
RENAISSANCE ISLAND & CASINOS INFORMATION
The resort’s exclusive Renaissance Island will continue to transport guests by private boat. However, each boat has been reduced to a capacity of no more than 10 guests per trip.
Wind Creek Crystal & Seaport Casinos:
Renaissance Aruba has developed a new reservation system where guests can ‘reserve’ a day and time in advance. This allows the resort to monitor the number of guests and team members on the property and casino floor at all times. In addition, the following casino procedures have been implemented:
- Table games have a maximum of three players per table.
- Slot machines have been placed “Out of Service” until selected by a guest and turned on by the casino host.
- There are a limited number of chairs available on the floor, and they are repositioned based on the guest’s selected game.
- All guests are required to stay at least 6-feet apart on the gaming floor.
- Both employees and guests are required to wear face masks.
MEETINGS & EVENTS
Renaissance Aruba has developed new standard practices and procedures to accommodate the 2,500 events we host each year. Groups and event planners are now able to tour the property and event spaces through virtual site inspections.
Capacity charts for meeting setups have been adjusted to reflect physical distancing, and buffets have been replaced with action stations staffed by chefs for individual plating, grab & go markets or a la carte service depending on the needs and preferences of the event coordinators.
Additionally, the resort has moved to a linenless or one-time-use linen setup and has increased the frequency of cleaning and disinfecting all meeting areas. Hand sanitizing stations have been placed throughout the meeting spaces for easy access by attendees.